Frequently Asked Questions

For your first visit to Total Pain Solutions

Q. HOW DO I MAKE A REFERRAL?

A. You may call directly to schedule an appointment. Our scheduling coordinator can be reached at 602-298-7246. Or, print our Referral Form, complete the necessary information then fax to 623-236-9021 and we will contact the patient directly to schedule their appointment.

Q. HOW LONG WILL MY PATIENTS WAIT FOR AN APPOINTMENT?

A. Same-day appointments are available and we have reserved STAT appointments to accommodate patients who need to be seen immediately. Because of our multiple locations, we can see patients quickly and at a time that is convenient for them.

Q. WHAT INSURANCES DO YOU TAKE?

A. We accept most major insurance plans and are committed to coordinating for all insurances. See TPS Insurance List.

Q. WHAT AHCCCS PLANS DO YOU ACCEPT?

A. We accept Mercy Care at our Downtown and East Valley locations.

Q. WHERE ARE YOU LOCATED?

A. We have 3 valley wide locations. See Locations.

Q. WHO ARE YOUR PHYSICIANS/PRACTITIONERS?

A. We have a large group of providers specializing in Pain and Injury Management. Meet our Physicians.

Q. WHAT RECORDS SHOULD BE SENT WITHT THE REFERRAL?

A.

1. Office visit notes from the last one to three visits
2. List of patient’s medication
3. Any past diagnostic reports, if available (X-ray, MRI, CT, or EMG)

Q. DO WE GET AUTHORIZATION OR PRECERTIFICATION FOR VISITS OR PROCEDURES?

A. It varies by insurances but most HMO plans need to have the referrals or authorization from their PCP’s office.  We will contact them and let them know if these are needed.  If we are able to obtain an authorization or precertification we will certainly do so!

Q. DO PATIENTS NEED A MRI BEFORE THEY CAN BE SEEN AT TOTAL PAIN SOLUTIONS?

A. No, we have radiology available at our locations and will help coordinate for any imaging that is request by providers.

 

General Medical Questions

Q. DO YOU PRESCRIBE PAIN MEDICATION?

A. Yes, if needed. We practice conservative medication management and our goal is to educate and reactivate patients.

Q. DO YOU CHECK PHARMACIES FOR PRESCRIPTION USAGE?

A. Yes, at the provider’s request.

Q. DO WE SEE PATIENTS THAT ARE LONG TERM MEDICATION MANAGEMENT PATIENTS?

A. Yes.

Q. DO WE SEE PATIENTS FOR DETOX AND/OR ADDICTION PROBLEMS?

A. No, patients that need detox and/or have addiction problems will need to be referred to detox facilities/hospital or addiction specialists.

Q. CAN A PATIENT BE SEEN FOR PHYSCIAL THERAPY ONLY?

A. Yes, we have licensed physical therapists on our team and all rehabilitation is done on-site.

Q. WHAT DOES THE MULTIDICIPLINARY APPROACH MEAN AND HOW WILL IT BENEFIT ME?

A. At Total Pain Solutions, we believe it is important to coordinate pain and injury with multiple treatment options.  Our providers specialize in the process of pain management and are aware of what will be needed for your best possible outcome.  This may include conservative medication management, injection medicine and physical rehabilitation.  We have found that our patients’ success of recovery is increased when the treatment plan prescribed is followed by including all angles of care.

Q. WHY DO PATIENTS NEED A CONSULT WHEN REFERRING DOCTOR IS SENDING THEM TO US SPECIFICALLY FOR PT, ESI, ETC.?

A. Even though a patient may be referred for one specific treatment, upon their initial consult/evaluation, it might be necessary for them to be seen in multiple areas of our office (e.g., chiro, PT, ASC, etc.).  By seeing our physician for the evaluation/consult, our physicians would be able to coordinate their pain management needs in all of these areas and keep their PCP informed of their treatment.